Shipping & Returns
Shipping & In-Store Pickup
Orders ship via USPS, UPS, or FedEx depending on your location.
Free shipping is available on eligible orders over $149 within the contiguous United States. Oversized items, including bicycles and wakesurf boards, are excluded. Applicable shipping charges are displayed at checkout.
For shipping outside the contiguous United States, please call (509) 325-1620 to discuss available options.
Most orders ship within 1–2 business days, excluding weekends and holidays. If an order cannot ship within the promised timeframe, we will contact you regarding the delay and available options.
In-store pickup is free. Curbside pickup is available during normal business hours.
Questions about shipping? Call (509) 325-1620 or email [email protected].
Returns & Exchanges
SOLNIX accepts eligible returns within 30 calendar days of delivery or in-store purchase, subject to the following conditions.
Return Authorization & Deadlines
- All returns require prior approval and a Return Authorization (RA) number issued by SOLNIX.
- Return requests must be submitted within 30 calendar days of delivery or in-store purchase. Requests made after 30 days are not eligible for standard returns.
- Approved returns must be received by SOLNIX within 45 calendar days of the original delivery or purchase date, not merely shipped by that date.
- Returns sent without authorization, or received after the deadline, may be refused.
To request an RA number, email [email protected] with your order number, item details, and reason for return. Requests submitted within the 30-day period remain timely while awaiting our response.
Return Conditions
All standard returns must be unused, unmodified, and in original, resalable condition, including manufacturer packaging, tags, documentation, and accessories.
Used, damaged, installed, mounted, altered, or heat-molded equipment is not eligible for standard returns. This includes mounted skis and snowboards, installed bindings, and heat-molded boots.
SOLNIX reserves the right to inspect all returned merchandise and refuse standard returns that do not meet these conditions.
Final Sale Merchandise
Clearance merchandise and items specifically marked Final Sale are not eligible for standard returns or exchanges. Final Sale restrictions will be identified at or before purchase.
Return Shipping
Customers are responsible for return shipping costs on standard returns. Original shipping charges paid by the customer are nonrefundable. No restocking fees or deductions for previously provided free shipping apply.
We recommend using an insured, trackable shipping service. Customers are responsible for ensuring their returns arrive safely and within the return deadline.
Authorized returns should be sent to:
SOLNIX Web Returns
RA Number: [Your Assigned RA Number]
4505 N Division St
Spokane, WA 99207
Authorized returns may also be dropped off in person during regular business hours.
Refunds
Returns are inspected upon receipt. Approved refunds are generally processed to the original payment method within 3–5 business days after inspection. Additional processing time may be required by your financial institution.
Exchanges
For a different size, color, or style, please request an authorized return and place a new order. This helps ensure your preferred item remains available.
Damaged, Defective & Incorrect Merchandise
If your order arrives damaged, defective, or incorrect, please contact SOLNIX promptly before returning the merchandise so we can assist with an appropriate resolution.
Manufacturer warranty claims are handled according to applicable warranty terms. SOLNIX is happy to assist with the process.
The standard return restrictions above do not limit any rights or remedies provided by applicable law, including rights relating to defective or misrepresented merchandise.
Questions or Return Authorization
For return authorization, shipping questions, or warranty assistance, please contact us:
Email: [email protected]
Phone: (509) 325-1620